Exchange & Return
Customer Satisfaction is of upmost importance to us. We offer a full money-back- guarentee and an exchange policy within 14 days to all customers from EU-countries, within the Right to Withdraw.
Please send us your return in unworn original condition and packaging. In order to speed up the exchange process, please choose "Right to Withdraw" at our contact-form and fill out all fields. You will then receive a confirmation e-mail with all details how to send back your return. We suggest sending out returns as insured and traceable parcels – for example with DHL or GLS. We will arrange the return process as easy as possible for you. We come up or refund all shipping costs from us to you, but not for any return expenses.
Extended Return policy for orders in December
We offer an extended return policy for all orders placed in December, so that you can easily exchange or return Christmas presents. If you order between 1st and 19th of December, we accept your return until 5th of January.
14-days-money-back-guarantee for customers from Non-EU-countries
We also offer our 14-days-return policy to customers from Non-EU-countries (like Switzerland, Norway, USA, Australia and others). But please consider that due to high custom charges and export fees, we need to charge 40 Euros for the return of duty paid products and for products that we ship overseas. For further details please see our Terms&Conditions.