Free Exchange & worldwide Returns
Customer satisfaction is of upmost importance to us. We offer a worldwide full money-back-guarentee and a free exchange policy within the European Union, which includes free return shipping, exchange service & free shipping back to you. To enjoy our free exchange service within the EU, please go to our contact form & choose "free exchange".
In any case, please send us your return in unworn original condition and packaging. For refunds, please choose "Right to Withdraw" at our contact-form and fill out all fields. You will then receive a confirmation e-mail with all details how to send back your return. We suggest sending out returns as insured and traceable parcels – for example with DHL or GLS. Please note that we can't refund any return expenses or costs linked to returns.
14-days-money-back-guarantee for customers from Non-EU-countries
We also offer our 14-days-return policy to customers from Non-EU-countries (like Switzerland, UK, Norway, USA, Australia and others). But please consider that due to high custom charges and export fees, we need to keep 40 Euros for the return of such orders and for products that we ship overseas. For further details please see our Terms&Conditions.